Shipping

Delivering your order on time and with great care is our utmost priority. We partner only with reputed and reliable national and international courier companies. 

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Estimates and Rates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We charge an additional ₹100 flat rate shipping to International locations 

Shipping in India 

We ship to any location across Pan India. Our delivery highlights include our ready-to-ship (RTS) products, which are orders dispatched within 24 Hours.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. With the below-mentioned delivery time estimates.

  • Delivery within 2-3 days post-dispatch.
  • Back-ordered products (BO) are within 7 days including production and dispatch. Delivery within 2-3 days post-dispatch. (Can be removed if not applicable or required)
  • COD orders will be charged INR 100/-


International Shipping

International Shipping

  • We ship to International locations at added charges depending on the country of delivery. 
  • The cost will be auto-calculated at checkout 
  • Cash on Delivery (COD) is NOT accepted for international orders. 

We accept payment via debit/credit card and PayPal. 

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. M FAKTÖR is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@mfaktor.com with your name and order number, and we will look into it for you.

Important Information:

  • Prices are NOT inclusive of custom duty. 
  • International Orders would be delivered within 7-10 working days. Delay in delivery may be caused due to customs regulations (If any), hence it is difficult to guarantee a time frame for the same.
  • Shipping charges and transit time will vary, depending on the location.
  • Contact details must be correctly entered, which should include Country code and Zip code.
  • We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.

Refunds, returns, and exchanges

We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged in any way, please email us as soon as possible at support@mfaktor.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at mfaktorinquiry@gmail.com.